Right of Withdrawal

The following information is provided to you as required under EU consumer protection law.
Please note: the German version of the withdrawal policy is legally binding.
This English translation is for your convenience and information only.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day of the conclusion of the contract. The contract is concluded once you have received a confirmation e-mail from us.

To exercise your right of withdrawal, you must inform us Nicole Kirbanu Klein, Langstraße 42A, 68169 Mannheim, Phone +49 176 89071320, E-Mail: hello@kirbanu.com
of your decision to withdraw from this contract by means of a clear statement (e.g. by letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and in any event not later than 14 days from the day on which we receive notice of your withdrawal. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

Special Notes

Services (e.g. coachings, live online trainings):

If you have requested that we begin providing the service during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the service already provided up to the time you notify us of the exercise of the right of withdrawal.

The right of withdrawal expires if the service has been fully performed and we have begun to carry it out only after you gave your express consent and acknowledged that you lose your right of withdrawal upon complete performance.

Digital Content (e.g. online courses):

The right of withdrawal expires if we have provided the digital content in full and you have expressly consented to us beginning execution before the withdrawal period has expired, and you acknowledged that this waives your right of withdrawal.

Tickets for Live Events (e.g. concerts, retreats, workshops):

No right of withdrawal applies to contracts for services in connection with leisure activities where the contract provides for a specific date or period (§ 312g (2) No. 9 BGB). Tickets are therefore excluded from withdrawal.